Common FAQs
Residential FAQs
- The fastest internet on the planet. Residential lines enjoy speeds of up to 1 Gbps, while business lines can reach up to 100 Gbps!
- Consistent, parallel speeds. That means when you sign up for a 250/250 connection, you’ll get 250 Mbps upload and download—increasingly important in our cloud-computing, on-line world.
- A dedicated line. You don’t share your line with other subscribers, so you’ll enjoy all the bandwidth you need.
- “Future proof.” Fiber optics can handle immense amounts of data, which means it can power applications we haven’t even thought of yet.
For more information on the benefits of UTOPIA Fiber, check out our handy infographic.
Visit the UTOPIA Fiber Difference page to learn what sets us apart.
All our ISP’s are local and include:
- Advanced Stream
- Beehive Broadband
- Brigham.net
- Centracom
- ConnectFast
- Fibernet
- Infowest
- Intellipop
- Miles Broadband
- Rise Broadband
- Senawave
- Sumo Fiber
- Veracity Networks
- Voonami
- XMission
Because our network is open, Comcast (Xfinity) and CenturyLink are welcome to join, but have elected not to participate at this time. To see the full list and learn more about the local providers we partner with, visit our ISP Page.
We work with all of our ISP’s and remain neutral on recommending one over the other. To help in your search, we have a page on our website with each provider’s Google ratings and reviews. You can view the page here.
This depends on the ISP you choose as well as which products you decide to go with. You will need to contact your ISP directly for their exact Terms & Conditions, but you can see basic terms of service here.
UTOPIA Fiber is a community-owned fiber optic network created by a group of Utah cities that supports open-access and promotes competition in all telecommunication services. Because we are an open-access municipal broadband network, we do not (and cannot) provide Internet services. Instead, we provide the fiber and infrastructure and allow customers to choose from a variety of net-neutral service providers on our network. With UTOPIA Fiber, you’re never locked into just one Internet Service Provider (ISP). You can get a fiber optic connection while still choosing the ISP and services you want. There are currently 15 residential ISP’s on our network, you can view them here.
UTOPIA Fiber is building its high-speed fiber optic network in a growing number of Utah communities. UTOPIA Fiber cities:
- Brigham City
- Cedar Hills
- Centerville
- Clearfield
- Layton
- Lindon
- Midvale
- Morgan City
- Murray
- Orem
- Payson
- Perry
- Pleasant Grove
- Santa Clara
- Syracuse
- Tremonton
- West Haven
- West Point
- West Valley City
- Woodland Hills
For maps of availability, click here
Most service providers charge approximately $35 per month for 250/250 Mbps and around $50 for 1 Gbps. UTOPIA Fiber charges $30 per month for our fiber and infrastructure. The average total cost of a 250/250 Mbps data connection is $65 per month and $80 for 1 Gbps. Click here for our ISP pricing. Keep in mind, there are no taxes, install fees, or upfront costs.
Click here to learn more about the installation process.
Head on over to our Troubleshooting Page to help you determine and resolve any issues you may be experiencing. Keep in mind, UTOPIA Fiber does not provide the internet, just the actual fiber line, infrastructure and equipment, so you may need to reach out to your specific ISP and they will be able to walk you through some other troubleshooting tips.
You can see a list of all build-out timelines as well as maps of availability for all our member cities here: Build-Out Timelines
This depends on the HOA. Since these are private roads, we cannot build or service the homes in that area unless the HOA board allows us to. Please fill out the form here and our team will reach out to the HOA directly.
This is the number one question we answer from community members. We would love to be in any community that desires UTOPIA Fiber connectivity. However, it is up to your city if they’d like us to build there or not. UTOPIA Fiber is owned and operated by a cooperative of cities and requires city support in order for us to build.
There are many factors to consider when deciding to complete infrastructure in certain areas. First and foremost, we have to install the backbone of our network. The cost requirements of implementing new fiber optic lines are expensive and therefore, every mile of our network has to be planned. We work alongside city leaders to review infrastructure including roads, underground and overhead utility paths, permits, and more. This is a joint effort. Not only do we have to be prepared, but our member cities have to be ready to design and build a brand-new network that can support thousands of miles of fiber optic cables.
For us to expand to your city, we encourage you to contact your city leaders or city council as they will be the ones to decide if we build there or not. You can also fill out your information at www.givemeutopiafiber.com. This helps us show each city how much demand is in their area.